Return Policy

Our Happiness Guarantee

We pour every Carbondale Candle by hand, and we want you to love it as much as we loved making it. If you're not completely happy with your purchase for any reason, we'll make it right. That's our promise, plain and simple.

The promise

If a candle doesn't light up your home the way you hoped, tell us within 30 days of delivery and we'll send you a replacement or refund your full purchase price to your original payment method. Your choice. No interrogation, no fine print, no restocking fees.

What it covers

You didn't love the scent. Fragrance is personal. If it's not for you, it's covered.
You changed your mind. That's covered too.
It arrived damaged or defective. We'll replace or refund it right away, and a quick photo of the damage helps us pack orders better, but it's never required.

How it works

Contact us using the email or phone number on our Contact page within 30 days of delivery.
Include your order number and let us know whether you'd like a replacement or a refund.
That's it. We'll take it from there.

In most cases there's no need to mail anything back, and you'll never pay return shipping. If we do ever need an item returned, we'll send you a prepaid label.

Refunds

Approved refunds are issued to your original payment method within 5 business days. Depending on your bank, it may take a few additional days for the refund to appear on your statement.